FNB launched its revamped website on Sunday 14 July, offering a fully responsive design which intends to offer the same functionality on mobile devices and PCs. Yet, many customers have been angered with the change, shaming the new interface as an “epic fail”. Comments on the FNB Facebook page have been flooded with negative customer remarks, ranging from design issues and functionality issues. Even zero balance issues have allegedly been reported.

Yet, few positive comments have also been noted, praising FNB for their innovative thinking.

Thus, are FNB customers just afraid of change, or has it been a bad move from FNB to change its popular online baking website? Will customers indeed “grow on once they’ve explored it a bit more” – as FNB likes to justify…?

What is your experience with the new FNB website and online banking?